If it isn’t fresh, you shouldn’t pay for it.

That's why Ramo's orders are covered by our Fresh or Your Money Back guarantee.

Fresh seafood shouldn't be a gamble. If your order isn't fresh and in acceptable condition when you receive it, contact us the same day and we'll put it right.

How it works

If your order isn't fresh and in acceptable condition, contact us the same day by phone on 07362 399264 or in person at the shop. We'll arrange a replacement or a refund — your choice.

What we ask

Check your order when it arrives and let us know the same day. Keep the product where possible so we can understand what went wrong.

Your rights

This guarantee is in addition to your statutory consumer rights under the Consumer Rights Act 2015 — it does not replace them.