Refunds & Order Problems

Something wrong with your order? We want to make it right — and quickly.

Freshness problems

If your seafood isn't fresh, contact us the same day on 07362 399264. We'll arrange a replacement or a full refund — your choice.

Missing or incorrect items

Check your order when it arrives. If something is missing or incorrect, let us know the same day and we'll arrange delivery of the correct item or a refund.

Cancelling an order

To cancel an order, call us as soon as possible on 07362 399264. If we haven't started preparing your order, we'll cancel it free of charge.

Refund process

Refunds are processed to your original payment method (for online payments) or in cash at the shop (for cash payments). Please allow 3–5 working days for online refunds to appear in your account.

Perishable goods

Because our products are perishable, we can only accept returns for freshness or quality issues reported the same day. This does not affect your statutory rights.